Every sale starts with a question: What does the customer truly need? That answer should shape everything that follows – from how you frame your offer to whether you make one at all. Sales professionals know the rule: don’t proceed without a need. This course helps you develop the research habits, listening skills, and strategic mindset that turn information into insight and insight into action.

When recognition is missing, people can feel invisible and unmotivated, leading to weaker relationships and less collaboration. Expressing thanks in specific, timely, and meaningful ways creates stronger bonds and encourages cooperation. You will learn how to make others feel valued in a way that motivates them and reinforces positive team culture.

Emergencies can happen anytime, and knowing how to respond quickly can make a lifesaving difference. This course introduces the essential principles of first aid, from recognizing medical emergencies to applying safe and effective response steps. By mastering these skills, you’ll build confidence in protecting yourself and supporting others until professional help arrives.

Flammable and combustible liquids are widely used in many workplaces, but they present serious hazards if not managed properly. This course provides practical guidance on safe storage, handling, and transfer procedures, including OSHA-compliant requirements to prevent accidents. Learners will also explore emergency response actions to handle spills and fires effectively, protecting themselves, their coworkers, and the work environment.

Hazardous chemicals are found in nearly every workplace, and understanding how to manage them safely is essential. This course introduces the Occupational Safety and Health Administration’s Hazard Communication Standard (HazCom), the Globally Harmonized System (GHS), and the tools that keep workers safe. Learners will gain practical knowledge about chemical labeling, safety data sheets, and protective measures to reduce risk and ensure compliance.

Every successful organization needs clear work plans to keep projects aligned with big-picture goals. In this course, you’ll learn how to turn strategic objectives into actionable steps with goals, tasks, resources, and timelines. By the end, you’ll be prepared to launch, monitor, and adapt work plans that keep your team accountable and productive.

Propane powers forklifts, heaters, and tools across many workplaces—and knowing its risks and controls essential. In this course, you’ll learn how propane (also called liquefied petroleum gas, or LPG) behaves, what OSHA and DOT require, and how to handle, dispense, and store cylinders safely. You will also walk through inspections, markings, and emergency responses so your team can prevent incidents and act quickly if a leak occurs.

When it comes to safety, leadership is not limited to job titles or formal authority. It’s about creating a culture where everyone takes responsibility for safety. In this course, you’ll explore how to model safe behaviors, encourage open communication, and empower others to act when risks arise. By practicing these behaviors, you’ll help foster a workplace where safety is embraced as a shared value that drives both well-being and performance.

Almost all of us work or play or serve on teams in some capacity, so this topic is an important one. A team is a group of people who are mutually dependent on one another to achieve a common goal. A team recognizes and leverages the different talents and experiences each individual brings to the table, and uses that to achieve their shared goal. We're going to spend some time talking about the characteristics that make a great team, how to develop a successful team, and then how to lead them.

COURSES:
Team Building: Foundations for Building an Effective Team
Team Building: Team Development and the Tuckman Model
Team Building: Characteristics of a Successful Team